Shipping and Returns

Shipping with Soul

You might be on the other side of the world — and we’re here in Brazil — but don’t worry.
Breathe in, breathe out. Your package is on its way.

Every order is packed with care, love, and attention to detail from our team in Brazil.
Delivery times may vary depending on your location, but we promise: it’s worth the wait.

We’re committed to making your experience as smooth and joyful as possible — from our hands to yours.

Got questions? We're here for you every step of the way. 💛

contact@liquidointernational.com

Returns & Exchanges Policy

At Líquido, your satisfaction is our priority. If something isn’t quite right, we’ve made our return and exchange process simple, clear, and stress-free.

1. Prerequisites for Return or Exchange (Acceptance Conditions)

For your return or exchange to be accepted, the product must meet all the criteria listed below:

  • Timeframe: The request must be made within 15 calendar days from the date your order was delivered. 
  • Product Condition: The product must be returned in perfect condition, exactly as you received it. This means:
    • No signs of wear: It must not have been worn, washed, or altered (e.g., hemmed, tailored).
    • No scents or stains: It must be free of any odors, makeup stains, sweat, or any other damage.
    • Tags and Seals Intact: It must have all original tags, labels, and security seals attached to the garment. Please Note: For bikinis and swimsuits, the protective hygienic liner must be intact. Removal of this liner makes the item ineligible for return or exchange.
  • Original Packaging: The product should preferably be sent back in its original packaging, including any pouches, boxes, and promotional gifts received.
  • Proof of Purchase: The return must be accompanied by the original invoice or proof of purchase.

Important: Products that do not meet these prerequisites will be reviewed and may be sent back to the customer, who will be responsible for the return shipping costs.

2. Non-Eligible Items for Return or Exchange

  • Gift Cards.
  • Products marked as "Final Sale" or "Non-Returnable".
  • Lingerie or swimwear items where the protective hygienic liner has been removed or tampered with.

3. How to Request a Return or Exchange

  1. Contact Us: Email our Customer Service at customercare@liquidointernational.com.
  2. Provide Details: Please provide your order number and the email address used for the purchase. Indicate which item you wish to return and the reason.
  3. Await Instructions: You will receive an email with instructions on how to ship the product back.

 

4. Refund and Exchange Options

Once your return is received and approved, you can choose:

  • Exchange: Exchange for the same product in a different size/color (subject to availability) or for any other item on our site.
  • Store Credit: Receive a store credit for the value of the returned product to be used on future purchases, valid for 1 year.
  • Refund: Receive a refund for the value of the product via the original payment method.
    • Credit Card: The refund may take up to two billing cycles to appear on your statement.
    • PayPal/Other Methods: The refund will be credited back to your account within 10 business days.